DirectoryMix Web Resources » Article Details

SaaS: Bringing the Call Center Within a Small Company's Reach - Read More

Date Added: May 10, 2008 09:00:07 PM
The software as a service trend is revolutionizing the call center industry, as companies of all sizes are now discovering the advantages of going with hosted versus on-premise solutions. With SaaS for the call center, applications are hosted on a shared platform in a data center and delivered to the agents via the Internet or dedicated network.

Category: Computers & Internet » Software


No comments are posted yet


 
Name:*
Email:*
Website:  (optional)
Comment:*
(html and bb codes are filtered and not allowed)

Do the math:*CAPTCHA - Do The Math
 

Related Articles

Beyond the ads, Microsoft's fevered campaign to improve Vista

For more than a year, a team inside the company has been developing ways to transform the experience of buying and using personal computers that run Microsoft software.

Hollywood studios sue RealNetworks over DVD copying software

Hollywood's six major movie studios on Tuesday sued RealNetworks Inc. to prevent it from distributing DVD copying software that they said would allow consumers to "rent, rip and return" movies.

10 Years Of Internet Images

Lumeta's arresting visual images represent the explosive growth of the online world. Between 1998 and 2003, the number of nodes on the Internet doubled. By 2008 nodes had increased five times.

How Wall Street Lied to Its Computers

CORRECTED 5 p.m.: Spelling of Leslie Rahl. So where were the quants? That’s what has been running through my head as I watch some of the oldest and seemingly best-run firms on Wall Street implode because of what turned out to be really bad bets on mortg

Webroot Announces Secure Online Backup, Takes First Step in Delivering Consumer Software as a Service Solution

Webroot, a leading provider of security solutions for the consumer, enterprise and SMB markets, today announced the availability of Webroot(R) Secure Backup, a new data backup solution for home PC users which protects digital photos, music and any other f