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Date Added: August 02, 2008 03:56:02 AM

Q. I opened a Lloyds TSB cash ISA in April and arranged to transfer £11,903 from my 30-day Tessa-only ISA at the Britannia Building Society. Ten days later, Britannia asked me to call at a branch to verify my signature with photo ID, which I did on 21 April. Lloyds TSB phoned me on 11 July to say it was unable to get the transfer from Britannia. It said other customers had similar problems. ...

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