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Call Center Software offers testing, real-time monitoring. - Read More

Date Added: July 05, 2008 01:32:02 PM
Along with set of telephony testing capabilities, On-Demand Call Center Platform includes functionality for data monitoring, real-time agent call monitoring, and agent testing. Users can create custom, real-time monitoring dashboards that include data sources from across enterprise, and administrators can silently monitor phone calls handled by targeted agent or from specific call campaign. ...

Category: Computers & Internet » Software » Software Testing


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